Refund & Cancellation Policy

Last Updated: April 10, 2026

At PrintFunk, we want you to be completely happy with your custom T-shirts. Since all our products are custom-made to your specifications, our refund and cancellation policies are designed to be fair to both you and us. Please read this policy carefully before placing your order.

Key Point: All PrintFunk products are custom-made to order. Unlike ready-made products, custom items cannot be resold. This is why our refund policy differs from standard retail return policies.

1. Cancellation Policy

Stage	Can You Cancel?	Refund
Before design approval	Yes — Free cancellation	Full refund of any advance paid
After design approval, before production	Yes — Free cancellation	Full refund of any advance paid
During production (printing started)	No — Cannot cancel	No refund (materials already used)
After dispatch / delivery	No — Cannot cancel	See refund policy below for defects

How to cancel: Contact us via email (info@printfunk.site), phone, or WhatsApp at +91-855-569-3664. Please include your order details.

2. Refund Policy

When We Offer a Refund or Reprint:

Printing Defects: Misprints, smudges, ink bleeding, wrong colors, or any quality issues in the print
Wrong Product: If we send the wrong T-shirt type, size, color, or quantity
Damaged in Transit: If T-shirts are damaged during shipping (torn, stained, wet)
Missing Items: If your order is incomplete (fewer items than ordered)

When We Do NOT Offer a Refund:

Change of Mind: "I don't like the design anymore" or "I changed my mind" — since the design was approved by you before production
Minor Color Variations: Slight differences between screen display and actual print are normal and not considered defects
Size Issues: If the size chart was shared and you selected the wrong size
Design Errors: Spelling mistakes or design issues that were present in the approved mockup — always review carefully before approval
Fabric Preference: "I expected a different fabric feel" — we discuss fabric options during the order process

3. How to Report an Issue

Report within 48 hours of receiving your order
Send clear photos of the issue — close-up of the defect, full T-shirt view, and the shipping package
Contact us via email at info@printfunk.site or WhatsApp at +91-855-569-3664
Include your order details — name, order date, quantity, and description of the issue

48-Hour Rule: Issues must be reported within 48 hours of delivery. After this window, we may not be able to process your claim. This is to ensure the issue was present at the time of delivery.

4. Resolution Options

If your claim is valid, we offer the following resolution options:

Issue	Resolution
Printing defect	Free reprint of affected items OR full refund for those items
Wrong product sent	Correct product shipped at our cost + pickup of wrong item
Damaged in transit	Free replacement OR full refund for damaged items
Missing items	Missing items shipped immediately at no cost

The choice between reprint and refund is at the customer's discretion (where applicable). We aim to resolve all issues within 3-5 business days of receiving your claim.

5. Refund Processing

Refund Method: Refunds are issued to the original payment method (UPI, bank transfer). If you paid COD, refund is issued via bank transfer
Processing Time: 5-7 business days after the claim is approved
Partial Refunds: If only some items in your order are defective, the refund applies only to the affected items

6. Design Revision Policy

1-2 revisions free with each order
Additional revisions may be charged at a nominal fee (communicated in advance)
The final design must be approved by you before printing begins
Once the design is approved and production starts, no further changes are possible

7. Exchange Policy

Since all products are custom-made, we do not offer exchanges for different designs, styles, or colors. However:

If we made an error (wrong size, color, or print), we will exchange the affected items at no cost
If you need additional items with the same design, you can place a new order

8. Contact Us

For refund or cancellation requests:

PrintFunk
Owner: Raj Kumar
Address: SC0 51-52, 1st Floor, Opp. Ang Tower, Urban Estate Phase 2, Jalandhar, Punjab 144022, India
Email: info@printfunk.site
Phone / WhatsApp: +91-855-569-3664
Working Hours: Mon-Sat, 10 AM – 7 PM